4. Total number of reports received

As shown in Figure 1, we received a total of 5,960 reports in the period 1 July 2019 to 30 June 2023. The majority of individual reports were from patients/users, and the majority of organisational reports were were from the specialist health service.

In the present report, our focus is on the 873 incidents that met the reporting scheme’s criteria and which concerned municipal health and care services, regardless of whether they were reported by the specialist health service, municipal health and care services or by individuals. The numbers presented in Figure 1 are discussed in various sections of this report.

Figure 1: Overview of received reports and how the Norwegian Board of Health Supervision followed them up.

Figure 1 shows that we received 4,200 reports from organisations. These broke down into 3,298 from the specialist health service, 854 from the municipal health and care service and 48 from other organisations. From individuals, we received 1,760 reports; 1,120 from patients/users, 521 from next of kin, and 119 from others. Of these, 1,647 reports concerned municipal health and care services, but since 652 of these did not meet the reporting scheme criteria and 122 of them were submitted more than once, 873 single incidents remain. We closed 127 cases following preliminary investigations, forwarded 730 to the County Governor for assessment of the need for further regulatory investigation, and we conducted 16 inspections.